Not happy with this sudden turn of events.ĭeclining service, look elsewhere for an alarm Am I to sit by my phone and near the Frontpoint system waiting for the phone to ring? Ideally I would need to be free to take their call and near the system to take any actions needed to activate the system. And a call back is not very convenient for the customer. It’s likely not high call volume but rather lean staffing that is the problem. I tried weekend and weekdays, early and late in the day. But that phone number leads to a recording that asks you to leave a call back number since wait times are excessively long. Failures follow with an amusing “oops!” with a phone number for technical assistance. I’ve tried to download that information numerous times using the Frontpoint phone app, the iPad version or by logging onto the Frontpoint website. Although there may be more information in the section specific to sensors - but that information doesn’t download. No where does the app technical section provide guidance on how to cancel the old sensor and activate the new replacement sensor. Everything was good until this past week when I needed technical assistance on a simple matter (replacing a door sensor). Been with Frontpoint for some six years since moving into a new home.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |